Claims & Refunds

At shoplinkpro.com, we are committed to providing high-quality products and excellent customer service. If you have any issues with your order, we’re here to help resolve them quickly and fairly.

Types of Claims

Damaged Items
If you receive a damaged product, please contact us immediately at info@shoplinkpro.com with:

• Your order number

• Clear photos of the damaged item and packaging

• Description of the damage

Wrong Item Received
If you received an incorrect item, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the item received

• Description of what was ordered vs. what was received

Missing Items
If part of your order is missing, please contact us within 7 days of delivery with:

• Your order number

• List of missing items

• Photo of items received (if partial delivery)

Defective Products
If your product has a manufacturing defect, please contact us within 14 days of delivery with:

• Your order number

• Clear photos or video showing the defect

• Description of the issue

Claim Process

Step 1: Contact Us
Email us at info@shoplinkpro.com with your claim details and supporting documentation.

Step 2: Claim Review
Our team will review your claim within 2 business days and respond with next steps.

Step 3: Resolution
Depending on the issue, we may offer:

• Full refund

• Replacement item

• Partial refund

• Store credit

Refund Policy

Eligible Refunds

• Damaged items upon arrival

• Wrong items sent

• Defective products

• Order cancellations (before shipping)

• Authorized returns (see our Return Policy)

Refund Processing

• Refunds are processed within 5–7 business days after approval

• Refunds are issued to the original payment method

• Bank processing times may vary (3–10 business days)

Refund Amounts

• Full refunds for damaged, wrong, or defective items

• Shipping costs refunded if the error was on our part

• Return shipping costs covered by us for damaged/defective items

What We Need From You

To process your claim quickly, please provide:

• Order number (found in your confirmation email)

• Clear photos of the issue

• Detailed description of the problem

• Your contact information

Our Commitment

We will:

• Respond to all claims within 2 business days

• Provide tracking information for replacements

• Keep you updated throughout the process

• Resolve issues fairly and promptly

Special Circumstances

Shipping Damage
If your package shows signs of shipping damage, please:

• Take photos before opening

• Document any visible damage

• Contact us immediately at info@shoplinkpro.com

Lost Packages
If your package is marked as delivered but not received:

• Check with neighbors and building management

• Contact the shipping carrier

• If unresolved after 48 hours, contact us for assistance

Contact Information

For all claims and refund requests:
Email: info@shoplinkpro.com

Important Notes

• Claims must be submitted within specified timeframes

• All claims require supporting documentation

• We reserve the right to request additional information

• Fraudulent claims will be declined

• This policy does not affect your statutory rights