Privacy Policy & Cookie Policy

Effective Date: 01/01/2025
Last Updated: 01/01/2025

Data Controller Information

Company: MANY LEADS S.R.L.
VAT Number: 02437270974
Email: info@shoplinkpro.com

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website shoplinkpro.com or use our services.

Information We Collect

Personal Information
When you interact with our website or services, we may collect:

• Contact Details: Name, email address, phone number, shipping address

• Account Information: Username, password, purchase history

• Payment Information: Credit card details, billing address (processed securely)

• Communication Data: Messages, emails, customer service interactions

Technical Information
We automatically collect:

• Device Information: IP address, browser type, operating system

• Usage Data: Pages visited, time spent, clicks, search queries

• Location Data: General location based on IP address

• Cookies & Tracking: Website preferences, session data

How We Use Your Information

Primary Purposes

• Order Processing: Fulfilling purchases, shipping, customer service

• Account Management: Creating and maintaining your account

• Communication: Order updates, promotional emails, customer support

• Payment Processing: Secure transaction handling

• Legal Compliance: Meeting regulatory requirements

Marketing & Analytics

• Personalization: Tailored product recommendations

• Marketing Communications: Newsletters, special offers (with consent)

• Website Analytics: Improving user experience and site performance

• Fraud Prevention: Protecting against unauthorized transactions

Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract Performance: Fulfilling orders and providing services

• Legitimate Interest: Website analytics, fraud prevention, marketing

• Consent: Newsletter subscriptions, marketing communications

• Legal Obligation: Tax records, consumer protection laws

Data Sharing

Third-Party Service Providers
We may share your data with:

• Payment Processors: Secure transaction handling

• Shipping Companies: Order delivery and tracking

• Email Services: Marketing and transactional communications

• Analytics Providers: Website performance and user behavior

• Customer Support: Help desk and chat services

Legal Requirements
We may disclose information when required by:

• Court orders or legal processes

• Government authorities

• Law enforcement agencies

• Protection of our rights and property

Business Transfers
In case of merger, acquisition, or sale, your information may be transferred to the new entity.

Data Security

Protection Measures

• SSL Encryption: All data transmitted securely

• Secure Servers: Industry-standard data centers

• Access Controls: Limited employee access to personal data

• Regular Audits: Security assessments and updates

• Payment Security: PCI DSS compliant payment processing

Data Retention

• Account Data: Retained while account is active

• Order History: Kept for 7 years for tax and legal purposes

• Marketing Data: Until you unsubscribe or withdraw consent

• Technical Data: Typically retained for 2 years

Your Rights (GDPR)

Access & Control
You have the right to:

• Access: Request copies of your personal data

• Correction: Update or correct inaccurate information

• Deletion: Request removal of your data (“right to be forgotten”)

• Portability: Receive your data in a structured format

• Restriction: Limit how we process your data

• Objection: Opt-out of marketing communications

Exercising Your Rights
To exercise these rights:

• Contact us at info@shoplinkpro.com

• Provide verification of your identity

• Specify which rights you wish to exercise

• We will respond within 30 days

Cookie Policy

What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our services.

Types of Cookies We Use

Essential Cookies

• Shopping Cart: Remember items in your cart

• Login Status: Keep you logged in during your session

• Security: Protect against fraud and unauthorized access

• Payment: Secure checkout process

Analytics Cookies

• Google Analytics: Track website usage and performance

• Heat Mapping: Understand user behavior on our site

• Conversion Tracking: Measure advertising effectiveness

Marketing Cookies

• Advertising: Show relevant ads on other websites

• Social Media: Enable sharing on social platforms

• Personalization: Customize content based on your interests

Preference Cookies

• Language: Remember your language preference

• Currency: Store your preferred currency

• Theme: Save your display preferences

Cookie Consent

• Essential cookies are necessary for website functionality

• Non-essential cookies require your consent

• You can manage cookie preferences through our cookie banner

• Settings can be changed at any time

Managing Cookies

You can control cookies through:

• Browser Settings: Disable or delete cookies

• Our Cookie Preferences: Manage categories of cookies

• Opt-out Tools: Third-party advertising opt-out options

International Data Transfers

European Economic Area (EEA)

• We primarily process data within the EEA

• Transfers outside EEA are protected by appropriate safeguards

  • Standard Contractual Clauses used where applicable

  • Adequacy Decisions: Transfers to countries with adequate protection

  • Binding Corporate Rules: For transfers within corporate groups

  • Certification Schemes: Additional protection measures

Children’s Privacy

• Our website is not intended for children under 16

• We do not knowingly collect data from children

• Parents should monitor their children’s online activities

• Contact us if you believe we have collected data from a child

Updates to This Policy

• We may update this policy periodically

• Material changes will be communicated via email or website notice

• Continued use of our services constitutes acceptance

• Check this page regularly for updates

Data Protection Officer

For specific GDPR requests or concerns:
Email: info@shoplinkpro.com
Subject Line: “Data Protection Inquiry”

Complaints

If you believe your privacy rights have been violated:

• Contact us first at info@shoplinkpro.com

• File a complaint with your local data protection authority

  • Italy: Garante per la protezione dei dati personali

  • EU: Your national data protection authority

This Privacy Policy complies with the General Data Protection Regulation (GDPR), the Italian Privacy Code, and other applicable privacy laws. For questions about your privacy rights or this policy, please contact us at info@shoplinkpro.com.