Terms and Conditions

Effective Date: 01/01/2025
Last Updated: 01/01/2025

Company Information

Company: MANY LEADS S.R.L.
VAT Number: 02437270974
Email: info@shoplinkpro.com
Website: shoplinkpro.com

1. Acceptance of Terms

By accessing and using our website shoplinkpro.com, you accept and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

2. Definitions

• “You,” “Your,” “Customer” refers to the person using our website or services

• “Website” refers to shoplinkpro.com

• “Services” includes all products, content, and services offered through our website

• “Order” means a purchase request for products through our website

3. Use of Website

Permitted Use
You may use our website for:

• Browsing and purchasing products

• Creating and managing your account

• Accessing customer support

• Lawful personal or business purposes

Prohibited Use
You may not:

• Use the website for any illegal or unauthorized purpose

• Violate any laws or regulations

• Transmit viruses or malicious code

• Attempt to gain unauthorized access to our systems

• Interfere with website functionality

• Copy, reproduce, or distribute content without permission

• Use automated systems to scrape or harvest data

4. Account Registration

Account Creation

• You must provide accurate and complete information

• You are responsible for maintaining account security

• You must be at least 18 years old to create an account

• One account per person or business entity

Account Responsibilities

• Keep login credentials secure

• Notify us immediately of any unauthorized access

• Update account information when necessary

• Comply with all terms and conditions

5. Products and Services

Product Information

• We strive to provide accurate product descriptions

• Colors and specifications may vary slightly from images

• Product availability is subject to change

• We reserve the right to discontinue products

Pricing

• All prices are in Euro (EUR) unless otherwise stated

• Prices include VAT where applicable

• International customers may be subject to additional taxes

• We reserve the right to change prices at any time

6. Orders and Payment

Order Process

• Orders are subject to acceptance and availability

• We may refuse or cancel orders at our discretion

• Order confirmation does not guarantee product availability

• Contract is formed when we confirm order shipment

Payment Terms

• Payment is due at time of order

• We accept various payment methods (see Payment Methods page)

• Cash on Delivery available for eligible orders

• Failed payments may result in order cancellation

Order Modifications

• Orders may be modified before shipment

• Contact us immediately at info@shoplinkpro.com

• Modifications are subject to availability

• Additional charges may apply

7. Shipping and Delivery

Shipping Information

• Processing time: 1–3 business days

• Shipping times vary by destination

• Shipping costs calculated at checkout

• Insurance and tracking included where available

Delivery Terms

• Risk of loss transfers upon delivery

• Delivery to address provided by customer

• Signature may be required for delivery

• Failed delivery attempts may result in return to sender

International Shipping

• Additional customs duties may apply

• Customer responsible for import duties and taxes

• Delivery times may be extended due to customs processing

• Some products may be restricted in certain countries

8. Returns and Refunds

Return Policy

• Returns accepted within 30 days of delivery

• Items must be in original condition

• Return shipping costs borne by customer (unless our error)

• See our Return Policy page for complete details

Refund Processing

• Refunds processed within 5–7 business days

• Refunds issued to original payment method

• Shipping costs non-refundable (unless our error)

• Cash on Delivery refunds via bank transfer

9. Warranty and Liability

Product Warranty

• Products covered by manufacturer warranty where applicable

• Warranty terms vary by product

• Warranty claims handled according to manufacturer terms

• We facilitate warranty claims but are not liable for manufacturer defects

Limitation of Liability

• Our liability is limited to the purchase price of products

• We are not liable for indirect, incidental, or consequential damages

• We do not warrant uninterrupted or error-free website operation

• Force majeure events exclude our liability

Consumer Rights

• This does not affect your statutory consumer rights

• EU consumer protection laws apply where applicable

• Italian consumer protection laws apply to Italian customers

10. Intellectual Property

Our Rights

• All website content is protected by copyright

• Trademarks and logos are our property

• Product images and descriptions are protected

• Unauthorized use is prohibited

User Content

• You retain rights to content you submit

• You grant us license to use submitted content

• You are responsible for content accuracy and legality

• We may remove inappropriate content

11. Privacy and Data Protection

• We collect and process personal data as described in our Privacy Policy

• GDPR compliance for EU customers

• Secure data handling and storage

• Data shared only as described in Privacy Policy

• We use cookies (see our Cookie Policy)

12. Dispute Resolution

Governing Law

• These terms are governed by Italian law

• Courts of Prato, Italy have jurisdiction

• EU Online Dispute Resolution platform available for EU customers

Alternative Dispute Resolution

• We encourage direct communication to resolve disputes

• Mediation services available through consumer organizations

• Arbitration available for business customers

13. Termination

Account Termination

• We may terminate accounts for terms violations

• You may close your account at any time

• Outstanding orders remain subject to these terms

• Termination does not affect existing obligations

Website Suspension

• We may suspend website access for maintenance

• Emergency suspensions may occur without notice

• We will provide reasonable notice for planned maintenance

14. Force Majeure

We are not liable for delays or failures due to:

• Natural disasters

• Government actions

• War or terrorism

• Strikes or labor disputes

• Internet or telecommunications failures

• Supplier or shipping delays beyond our control

15. Severability

If any provision of these terms is invalid or unenforceable:

• The remaining provisions remain in full effect

• Invalid provisions will be replaced with valid alternatives

• The overall intent of the terms will be preserved

16. Modifications

• We may update these terms at any time

• Material changes will be communicated via email or website notice

• Continued use constitutes acceptance of changes

• Check this page regularly for updates

17. Contact Information

For questions about these Terms and Conditions:
Email: info@shoplinkpro.com

18. Additional Provisions

Business Customers

• Additional terms may apply to business customers

• Volume discounts available on request

• Payment terms may be negotiated for large orders

• Contact us for business-specific arrangements

Promotional Offers

• Promotional codes subject to terms and conditions

• Offers may be limited in time or quantity

• Cannot be combined unless specified

• We reserve the right to modify or cancel promotions

Customer Support

• Support available via email at info@shoplinkpro.com

• We aim to respond within 24–48 hours

• Multiple contact attempts may be necessary

• Professional and courteous communication expected

These Terms and Conditions constitute the entire agreement between you and MANY LEADS S.R.L. regarding the use of our website and services. By using our website, you acknowledge that you have read, understood, and agree to be bound by these terms.